Remember that tracking information may not be immediately available, especially if the order has just been placed. It can take some time for the tracking system to update with the latest information as the package shipping is initiated. 
You can view the status of pending orders by visiting the 'Track Your Order' page here, where you will be prompted to fill out your order number and email address. Your orders will be itemized by number and you can view the details and status of each item by clicking on the related order number. Once the order has been filled and left the Distribution Center, you will receive a 'Shipping Confirmation' email with all your tracking numbers.

Your connection is secure, if any of the following conditions are met:

1. You should see on your browser window an unbroken key or a closed lock (based on your browser), an active Secure Sockets Layer (SSL). You should also verify that the URL for the page you are on includes "https" at the beginning. This means the transmission of information through the website is protected.

2. If you have an online account, use strong and unique passwords (not shared across other accounts), enable two-factor authentication if available.

3. Shop from reputable websites and avoid public Wi-Fi for sensitive transactions.

4. Use secure payment methods like credit cards. PayPal is another secure payment method currently not offered on our store. We will provide further communication, should our payment methods evolve.

5. Regularly monitor your accounts for unauthorized activity

When your item is backordered, it is temporarily out of stock but will be shipped once it becomes available. You'll receive an estimated ship date when you add the item to your bag and at check out. A notification will be sent to you if these dates are updated. You can choose to wait or cancel the order. Once the item has shipped, you will not be able to cancel the order anymore.

Be aware that your payment is authorized on your credit card on the checkout date, but you are not going to be charged until the item ships.

Please keep in mind that, for Sales, orders are final and cannot be returned nor canceled.
For non-Sales orders, our commitment is to efficiently process and ship orders on the same day, provided they are received before 1 pm EST. Please note that once your order has been shipped, our returns policy applies. Please check out What is your return policy? under Returns section.

To verify that your order has been successfully received, you can check:
   1. Your order confirmation email 
   2. Your order history on the website, or
   3. Your account dashboard.
These sources typically provide confirmation with order details, including date and time of receipt.
Confirmation emails are typically sent out during our standard office hours, which are Monday to Friday, 9 am to 5 pm EST, upon processing your order.

Discovering a missing item in your order can be frustrating, yet there are procedures available to address this concern:

1.Check the Shipment:Begin by thoroughly examining the package to make sure the missing item isn't tucked away or hidden within the packaging materials. Sometimes, items can be easily overlooked.

2.Review the Packing Slip: Look at the packing slip or invoice included with your order. This document should list all the items that were supposed to be included in your shipment. Verify if the missing item is listed.

3.Review Related Communication: We might have dispatched your items in distinct packages, so kindly review your emails to ascertain whether any of your items are scheduled to arrive separately.

4.Review Order Details: You can also verify whether your order has been divided into multiple packages by inspecting or tracking the order details.
If you’ve placed multiple orders within a few days of each other that qualify for free delivery to the same shipping address, your orders may have been merged or separated into multiple packages.

5.Review Shipping Information: You can determine if they were shipped together by comparing if the tracking information for each of your orders matches.

6.Other relevant information:  In case certain items are dispatched from a different warehouse, their delivery schedules could vary. Therefore, we recommend verifying both your anticipated delivery date and tracking information. Let us know within 30 days, if item still not received.

7.Contact Customer Support:If the missing item is indeed part of your order but is not included in the shipment, reach out to us at info@cakotte.com. Check your order confirmation email also for each item ordered. The item(s) you ordered may have been backordered - please check your email inbox, including the spam folder, for any messages we may have sent you concerning this order.

8.Provide Order Details: When you contact us, be prepared to provide us with your order number and specific details about the missing item, including item name, size, or description. This information will help us locate your order quickly and identify the missing item.

9.Follow Support Instructions: Our customer support team will guide you through the next steps. They may offer to send the missing item separately, issue a refund for the item, or provide an alternate solution based on our store policies and product availability.

10.Keep Records: Throughout the process, keep records of your communication with customer support, including the names of representatives you speak with, dates, and the actions promised or taken. Be Patient, resolving a missing item issue may take some time, especially if the item needs to be restocked or shipped separately. Patience and clear communication with the Support team are crucial to achieving a satisfactory resolution.We are committed our customer satisfaction and will work to address the issue and rectify the missing item in your order.

Efficient: Our streamlined one-page check-out process ensures swift and hassle-free transactions.

Transparent Shipping Costs: Shipping charges are clearly displayed before you proceed to check out, providing you with your final order total in advance.

24/7 Peace of mind: You'll receive an immediate confirmation email upon placing your order, and we'll keep you informed of any real-time order status updates.

Convenient Reordering: Save your information for seamless future purchases, making reordering a breeze.

You can contact our customer service team via: Email: info@cakotte.com

A new communication channel will become available soon.